Overview
We want you to be thrilled with your purchase from JGK Studio. If you are unhappy with the artwork you received please contact us so we can address your concerns. We do everything we can to ensure that your artwork arrives to you in perfect condition. If the artwork itself is damaged during shipping and arrives to you in poor condition, we’d be happy to send you a replacement of the same item. If the damage is to the mount, we’ll refund you the cost to replace the mount, within 7-10 days of approval of the refund. In order to assess your request, we’ll need you to send us photos of the damaged delivery along with a receipt or proof of purchase.
Please do not send your purchase back without first speaking with us.
Exchanges
If the artwork itself is damaged during shipping and arrives to you in poor condition, we’ll ask that you ship it back to us. Please do not send your purchase back without first speaking with us. Once your return is received and inspected, we’ll send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange. If you are approved, then your exchange will be processed, and a replacement piece will be shipped to you within 7-10 days.
Gifts
Contact us directly if you’d like to purchase a gift certificate for another person so they can choose the artwork themselves.
Shipping returns
To return your artwork after you have spoken with us, please ship it to:
JGK Studio
2 Aberdare Close
Oakwood, Derby
DE21 2RP
UK
You will be responsible for paying for your own shipping costs for returning your purchase. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at jgkstudio.contact@gmail.com for questions related to exchanges, returns and gift certificates.